In this modern era, the best way to boost revenue levels is to take your business online. People these days prefer to shop their desired products online, as they don’t want to leave their comfort zone and search for products in the market.
Businesses are au fait with this factor, and thereby looking to putting their best foot forward to establish themselves in the e-commerce world, driven by chatbots. It doesn’t take a rocket scientist to comprehend that online shoppers will try to chat with a company on its website if the need for customer support arises.
If industry reports are anything to go by, 79% of customers prefer to avail desired resolutions through live chat. This large pile of queries on the website is best served through customer service chatbots.
There was a time when the voice channel was the first choice of customers seeking assistance, but the tables have turned as digital service mediums are grabbing attention due to their low response and resolution time by using live chat and chatbots
Therefore, customers expect delivery of preeminent solutions as soon as they send a service request online. Here, having AI chatbots in customer service operations could be fruitful, because bots driven by Artificial Intelligence not only save you a significant amount of money compared to live chat, but also aid in surpassing customer expectations.
For unrivaled AI chatbot services, you can trust Omnichannel. We have been providing AI chatbot services since they arrived on the customer support scene, therefore, we are a crackerjack in this field.
Why Choose Omnichannel as an AI Chatbot Service Provider?
By joining hands with Omnichannel, you can easily stay focused on your core competencies, as your customers will be in capable hands. Albeit customer support chatbots offer great help during customer service interactions, it doesn’t mean that we will let just any machine or software handle incoming support requests. Our chatbots are precision-trained to be excellent support agents. We always make certain that customers bid adieu to our chatbots after a pleasant service experience. For the same, we have both AI-powered chatbots for direct customer service and a large pool of support agents working in collaboration. By doing this, we not only make our chatbot services more preferable, but also ensure our clients enjoy positive WOMM (word-of-mouth marketing) for our polite chatbots!
